1)Omni-channel access: Udesk provides unified access to wechat, Weibo, APP, Web, mobile SDK, mini program, telephone, SMS, email, WhatsApp, Facebook, Line and other channels. One platform integrates call center, online customer service, work order system, and connects more than 20 communication channels to connect your global customers barrier-free
2)Full scene coverage: covering customer acquisition process, pre-sales consultation, sales process, after-sales service; Service object from customer service, internal staff service, to partner service;
3)Whole process management: Oriented to the whole process of enterprise labor management, performance-oriented, improve the integrity of labor management process, improve the overall efficiency of labor management
3)Fully intelligent embedded: customer service, work order, quality inspection, call, scheduling combined with AI technology to make management and service more intelligent
4)Artificial intelligence unity: robot and artificial complement each other, seamless connection, support manual to artificial, automatic to artificial, robot assisted artificial
5)Online and offline unification: customers submit work orders online through wechat, phone, form, email, APP and other channels, and the system will intelligent pre-judge and assign exclusive service personnel to achieve offline service of online flow management
6)Unified data analysis: Through the intelligent BI data analysis platform, the data relations of multiple modules are correlated to improve the data analysis index system